1. Where do you ship from?
We are located in Westchester, NY.
2. Do you ship internationally?
Yes we ship worldwide!
3. How much does shipping cost?
Free shipping via USPS First Class Mail is available at checkout for all US orders. You will receive your order in 4-7 business days depending on where you live!
Express Shipping: $12.80
When will my order be shipped?
Please allow 1-2 business days for your order to be processed. You will receive a text/email when it has shipped. The time when it will arrive depends on the shipping method you have chosen at check out.
Important: Due to the pandemic, packages that are being shipped international may take longer than expected.
Gems Luxe is not reliable for missing or lost packages. Please use the tracking number we have provided to follow your order. If your order says it has been received but it is missing then please check with your neighbors, mailman, and/or mail carrier before contacting us.
Delivery issues/returned packages
if your package is unable to be delivered or the shipping address is inaccurate it is the customers responsibility to coordinate redelivery or file an "intercept a package request" with the shipping carrier. Refunds cannot be provided with an inaccurate shipping address
1. What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Paypal, Discover and Afterpay.
2. What is Afterpay?
Afterpay allows you to buy your accessories now and split your purchase into 4 equal payments so you can spread the cost of your purchase. No interest or added fees when you pay on time!
When you select Afterpay as your billing method, you only need to provide credit or debit card. You will not receive bills in the mail. The payments will be made automatically.
If you have any further questions feel free to contact them at
What material is the jewelry made of?
Each jewelry piece is different. Some pieces are gold filled, stainless steel and sterling silver. Please check each jewelry piece description to see the material.
Gold Filled: This material lasts longer and stands up to wear/tear. It has a higher amount of gold in it and is much more valuable. It is also safe for those who are allergic to metal pieces. Although this material does not tarnish easily, please take care of your jewelry wisely.
Stainless Steel: This material is strong, water resistant and tarnish resistant. This is a highly durable metal which can withstand everyday activities. Although this material does not tarnish easily, please take care of your jewelry wisely.
Sterling Silver: This material is an alloy of silver containing 92.5% by weight of silver and 7.5% by weight of other metals. The quality is very durable and light. It is the ideal choice for those who want to wear their jewelry daily but can tear after a while. We have added a microfiber cleaning cloth to clean your jewelry. Try to avoid hard chemicals. Proper jewelry care can have your beautiful 925 sterling silver jewelry last a long time
Our jewelry is nickel and lead free.
I've seen similar designs on other websites for a cheaper price... Why is that?
Our jewelry is only sold at Gemsluxe.com. Similar jewelry designs don't use the hypoallergenic material we use that cause you to have rashes given the cheap material. Our water friendly jewelry material is gold filled and stainless steel. The quality is different and worth it!